We're here to help

Simply click on the self help & live support button below and chat to one of our operators.

Opening times:

Monday - Friday     9.30am - 6.00pm (Av response time 60 sec or less)

Weekends               11.00pm - 4.00pm (Slower response time)


Frequently asked questions

Absolutely we offer fully comprehensive insurance on par with the big insurers, & the option to customise your cover to suit your individual circumstances.
We work with an innovative underwriter with huge amounts of experience. The premium is then re-insured by a global re-insurance giants Munich Re & Trans Re.

To be a Rooster customer, you must:
- Be over the age of 20
- Held a full driving licence for over a year
- Have a GB driving licence (currently not NI)
- Own a car which is less than 20 years old, not imported and not Cat D
- Own a car worth less than £40,000
Some higher performance, executive cars & SUV's have a minimum age & NCD requirement
- Warm hatch > Age 21+ eg. Ford Fiesta ST Line
- Performance hatch > Age 25+ eg. Golf GTi
- Low Exec > Age 21+ eg. BMW 318i
- Mid Exec > Age 24+ eg. BMW 520
- High Exec > Age 27+ eg. BMW 740
- Performance > Age 30+ eg. Mercedes C63
- Small SUV > Age 21+ eg. Audi Q3
- Medium SUV > Age 24+ eg. Audi Q5
- Large SUV > Age 25+ eg. Mercedes ML
- Super Cars > Age 30+ eg. McLaren P1

No, we do not offer insurance cover during the test drive period.
We only offer policies once the test drive is complete and you have proven you are a good driver.

The single largest factor in calculating your quote is your driving. During the test drive we measure and analyse how, when & where you drive to build a personalised driving risk model.

We consider other factors as well – we use several traditional factors which are mathematically predictive of risk or fraud, as well as your driving history.

We are committed to eliminating as many demographic factors as we can as our technology and artificial intelligence gets smarter.

You won’t know until you complete the test drive - it depends on your driving skills and habits. Good drivers can save up to 40% off their previous price, so it's definitely worth giving the test drive a go and finding out how much you could save.

No, we finish monitoring your driving behaviour as soon as your test drive period is complete, which is usually after 3 weeks. By this stage we have collected enough data for our algorithms to accurately assess how safe a driver you are.

We don't insure bad drivers, the 30% who make up 50% of all accidents. This means good drivers no longer have to be pooled with bad & essentially subsidise the costs of their claims. By not insuring bad/high risk drivers we can pass huge savings to our community of good drivers.

No. We simply take a snapshot of your driving behaviour before offering a quote.

You need to be over 20, have been driving for at least 12 months & have your driving licence to hand.

The sign up process takes less than a minute & rather than having to answer pages of questions we simply take a scan of your driving licence and collect your relevant driving history from the DVLA & other databases.

No the Rooster app does not need to be open. You give it permission to run in the background on your phone when you sign up for the test drive.

Basically, follow the rules of the road, be mindful of other drivers. Braking, speeding, times of day, miles driven and roads used all play a part of the algorithms which calculate your quote.

The simple answer is that we are new to the market. Having founded Rooster Insurance in January 2019 we have been working flat out to deliver the most innovative car insurance pricing on the market, which we were able to finally launch in July 2020.
We are FCA approved & regulated. Our insurance is underwritten by a forward thinking underwriter Mulsanne Insurance, then the premium is re-insured by global re-insurance giants Munich Re & Trans Re.

If you would like to know more about our story, please feel free to ask us anything via live messaging during office hours :)

Yes, currently you need to be over 20 years old & have 12 months driving experience post passing your test.

Have a question about claims?

For car insurance claims, you can file your claim 24/7 .

New Claims

call 0333 400 1328

Existing claims

call 01273 741 991

Need to file a claim, but not a

If you are not a Rooster customer,
but you were in an accident with someone who has Rooster insurance,

call 0333 400 1328

Looking for more?


General Enquiry

General Enquiry


Check out our Self Help

Find answers to common questions, including what we look for in the
test drive, who we are and what cover we offer.